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Special Orders

If the book you want isn't already on our shelves, we'll order it for you
- almost any book currently in print - without requiring prepayment or
a service charge! Please make your inquiry at riverwalk@nwi.net
or reach us by phone.The information you provide will help us to
correctly identify the books you are looking for. Please let us know as
much information as you have available: Title, Author, Publisher, ISBN,
Preferred binding format (hardcover, paperback, etc.).

If you are new to the Riverwalk Books, please take a moment to look over our ordering policies.

Holds
If you are (or plan to be) in the Lake Chelan Valley, you may wish to have books
held for you at our store. Books that we have in
stock will be held for 1 week; special orders will
be held for up to 2 weeks. We usually notify customers of the arrival
of special orders by phone. Payment is arranged at the time of pick-up
unless you request otherwise.

Methods of payment
Credit cards:We accept Visa and Mastercard .

Acknowledgment of orders
Your Internet Store order will be acknowledged by electronic mail. Included
in this message will be the estimated cost of the order and the
approximate date of shipping.

Shipping & Handling Rates
Orders may be shipped anywhere in the world. Shipping & handling charges
and appropriate sales taxes are added to all shipped orders. Orders for
books that we have in stock will usually be shipped the next day.
Titles that we must order from distributors and publishers will take
longer. An estimate of the time to ship will be included in the
acknowledgment of your order. All rates apply to each package shipped.

Prices and release dates quoted by publishers are subject to change. If our
price for an item differs significantly from the price provided by the
publisher, we will notify you and wait for your instruction to proceed
with the order. Orders for newly released titles will be fulfilled as
soon as they become available.

Rush orders


We can
place rush orders to publishers for out-of-stock items that you
would like to receive quickly but please read carefully as this service
often disappoints. The cost for this service varies between $40 and
$75, depending upon the price the publisher charges to us for shipping
and handling. These costs are a direct pass-through to you and we will
expect you to pay these extra charges even if you ultimately choose not
to purchase the book or if it arrives too late for your needs.

Publishers are very inconsistent in how they handle these requests. For instance,
it is not uncommon for a publisher to ship via overnight two days after
the request is confirmed. We, therefore, cannot guarantee price or
speed.

A bookseller will contact you to confirm order details.

Cancelling orders

If you must cancel an order, please notify us
at (509) 682-8901 as soon as possible. Please include your name, the
titles of the books, and a phone number or electronic mail address
where you can be reached.